Shipping policy

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation, excluding Sundays, public holidays, and unforeseen operational delays.

During sale periods, festive seasons, product launches, or periods of unusually high order volume, processing may take longer.

Once your order has been dispatched, you will receive shipping or tracking information where available.

SHIPPING WITHIN INDIA

We currently ship orders across serviceable locations in India.

Shipping availability depends on the delivery postcode, courier coverage, product size, order value, and other logistical factors.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Certain remote or difficult-to-service locations may require additional delivery time or may not be serviceable.

DELIVERY ESTIMATES

Estimated delivery times are generally calculated from the date of dispatch, not the date the order is placed.

For most serviceable locations in India, delivery may typically take approximately 3–7 business days after dispatch.

Delivery times are estimates only and may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Operational disruptions
  • High order volumes
  • Natural events or other circumstances beyond our reasonable control

We cannot guarantee an exact delivery date unless expressly stated.

ORDER TRACKING

Once your order has been shipped, tracking information may be sent to the email address or contact details provided during checkout.

Tracking updates are provided by the courier partner and may occasionally take some time to appear after dispatch.

If you have not received tracking information after your order has been dispatched, contact us at arif@louispolo.in.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including the correct postcode and contact number.

Please check your delivery information carefully before placing your order.

If you notice an error in your delivery address, contact us as soon as possible. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once the order has entered the fulfilment process.

LOUIS POLO is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping or re-delivery charges may apply if an order needs to be shipped again due to incorrect delivery information or an unsuccessful delivery attempt attributable to the customer.

DELIVERY ATTEMPTS

Courier partners may contact you using the phone number provided during checkout.

Please ensure that the recipient or an authorized person is available to accept the shipment.

If delivery cannot be completed after the courier partner’s permitted delivery attempts, the shipment may be returned to us.

If a returned shipment is to be sent again, additional shipping charges may apply.

DAMAGED PACKAGES

Please inspect the outer packaging when your order is delivered.

If the parcel appears severely damaged, tampered with, or opened before delivery, we recommend documenting the condition with photographs or video where possible.

If the product itself is damaged, defective, or incorrect, contact us as soon as possible at arif@louispolo.in with:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping packaging and label

Eligible damaged or incorrect orders will be handled in accordance with our Return and Refund Policy.

PARTIAL OR MULTIPLE SHIPMENTS

Orders containing multiple products may sometimes be dispatched separately depending on product availability, warehouse handling, or courier requirements.

If your order is split into multiple shipments, you may receive separate tracking details.

You will not be charged additional shipping solely because we choose to split an order into multiple shipments.

SHIPPING DELAYS

While we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include courier disruptions, weather, strikes, public holidays, transportation delays, government restrictions, natural disasters, or other unforeseen events.

Where possible, we will assist you in obtaining updated information from the courier partner.

LOST OR MISSING SHIPMENTS

If your tracking information shows that an order has been delivered but you have not received it, please:

  1. Check with family members, neighbours, building security, reception, or anyone who may have accepted the parcel on your behalf.
  2. Confirm that the delivery address provided with the order was correct.
  3. Contact us at arif@louispolo.in as soon as possible.

We will assist in raising an enquiry with the courier partner where appropriate.

Any replacement or refund will depend on the outcome of the courier investigation and applicable consumer rights.

CASH ON DELIVERY

If Cash on Delivery (“COD”) is offered, availability may depend on the delivery location, product, order value, courier availability, and other risk or operational factors.

We reserve the right to restrict or withdraw COD for specific orders, products, customers, or locations where reasonably necessary.

Any applicable COD charges will be displayed at checkout.

INTERNATIONAL SHIPPING

Unless otherwise stated at checkout, our standard online shipping service is intended primarily for deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, import taxes, brokerage fees, and other destination-country charges may apply.

Such charges, where applicable, may be the responsibility of the recipient unless otherwise stated.

ORDER CANCELLATION BEFORE DISPATCH

If you wish to cancel an order, contact us as soon as possible at arif@louispolo.in.

We will try to accommodate cancellation requests before dispatch, but cancellation cannot be guaranteed once processing or shipment has begun.

Orders that have already been dispatched may need to be handled under our Return and Refund Policy.

CONTACT US

For shipping or delivery questions, contact:

LOUIS POLO
Email: arif@louispolo.in